Once you have placed your order online, we will send you an email with instructions on how to send your phone to us, along with a printable postage label. If you are unable to print your label, please select the option for us to send it to you.
We offer a freepost service which allows you to post your phone to us free of charge up to an insured value of £150. If you wish to arrange your own courier, this will be at your expense and we cannot take responsibility for non-delivery.
No. Please ensure that your SIM card is removed before sending it to us. We accept no liability for any charges incurred as a result of any phone being sent with its SIM card.
Make sure the battery is inside the phone and it is switched off. Please pack in a box (original manufacturer’s box is ideal). Make sure the box is closed securely and attach the postage label.
Once your order is placed, the label should be emailed immediately. Please check your spam/junk folder. If you requested a physical label, it should arrive within 48 hours.
If you have agreed to send a new phone, it needs all original accessories and packaging. For working and faulty phones, we just need the handset with its battery.
No. Please make sure any external storage is removed from the device before sending to us.
As soon as your phone arrives, we will send you an email. You can also check the tracking details to see exactly what stage of the journey it’s at.
Please post your device as soon as you have the label. If your device reaches us after our quote expires, we may have to adjust the quote to the current published price.
Yes! We buy new, working, and faulty phones. Please check the description to see which category your phone falls into. If it is broken, select the faulty option to see the correct value.
Search for your device model on our homepage. Once found, select the condition and you’ll instantly see the price we’ll pay.
The model number is usually printed on the back of the phone or can be found in your phone settings. If you’re still unsure, contact us and we’ll help identify it.
We check every device against the national CheckMEND register. We do not accept stolen phones or devices flagged as received from a non-rightful owner.
We accept a wide range of handsets updated regularly based on market demand. We accept devices even if they are broken, and grade them into five categories: New, Excellent, Good, Fair, and Faulty.
No limit! Send as many as you like, as often as you would like.
No. Meelie Mobile does not accept any non-genuine products as they are illegally produced and may be dangerous to use.
The IMEI is your phone’s unique 15-digit identification number. You can find it on the back of your phone, in settings, or by dialing *#06# on your keypad.
