For example, if your handset only works on EE, O2, Vodafone or Tesco etc. then it is locked.
The Storage Size (or Internal Memory) refers to the total amount of digital space available on your device to save the operating system, apps, photos, videos, and files. Think of it as the size of your digital filing cabinet—the larger it is, the more you can store without needing to delete old content or rely on cloud services.
This section allows you to define the physical and functional state of the device. The Condition is the most critical factor in determining the final trade-in or resale value, as it accounts for the cost of potential repairs or refurbishment.
Your IMEI can be obtained by dialling *#06# or will be located on either your original box, or order confirmation paperwork.
This refers to the maximum charging capacity and functional performance of your battery. For example, if your device frequently shuts down unexpectedly or the maximum capacity in settings is below 80%, it may be classified as having degraded battery health.
This occurs when the rear panel of the device begins to separate from the frame. For example, if you notice a gap between the back glass and the chassis, or if the cover feels “springy” when pressed, this is typically a sign of an internal battery swelling or adhesive failure.
These are physical imperfections that do not affect the internal logic of the device but impact its appearance. For example, if your device has visible “pitting” around the charging port, paint chips on the frame, or “micro-scratches” on the screen, these are considered cosmetic damages.
To receive an accurate valuation, please choose the option above that best describes the physical and functional state of your device. Once selected, you will be asked to confirm specific criteria for that condition.
New devices must be unopened in its original box. If the seals on your device are broken, it may be moved into the next applicable condition. Original seals must be present and not broken or tampered with, the box must only show light signs of handling with no major damage including 3rd party labels.
If you are visibly able to see / feel one or more scratches your device meets this criteria. Your device will need to be visibly acceptable for example the device cannot have excessive wear or be misshaped, tampered with, or have liquid damage.
Good devices may have light scratches visible but undetectable to touch. If you can feel scratches, dents or chips to the screen or casing of the device this would not meet this criteria, as only very light scratches will be accepted.
These devices are expected to be in excellent condition. The Device may show very light signs of use under close inspection but not visible from 30cm away. No scratches or scuffs.
When your device shows physical signs of damage such as cracks, excessive scratches/dents beyond acceptable wear & tear, screen defects such as screen bleeds, dead pixels or screen burn it will be classed as faulty.
